Returns & Refunds
What is your Returns Policy?
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return. To be eligible, your item must be in its original condition—unused, unworn, with tags, and in its original packaging. Please also have your r
When will I get my refund?
Once we’ve received and processed your returned item(s), we’ll initiate your refund. This typically takes 5–7 business days, depending on your payment method and bank.You’ll receive an email confirmation once your refund has been processed. Please no
How do I return something to you?
If you’d like to return something, please follow these steps:. Return address:. 7 Laigh Road, Mauchline KA5 6SQ. Once we receive your return, we’ll inspect the item and process your refund or exchange. Please allow 5–7 business days for the refund to
How do I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so cancellations are only possible before your order has been dispatched.Once your order has been shipped, we’re unable to canc
I've bought my product from a retailer - can I return it to you?
If you purchased your item through a retailer rather than directly from our website, you’ll need to contact the retailer to arrange a return or exchange. Each retailer has its own returns policy, so we recommend checking their guidelines or reaching