Please feel free to reach out to our Support Team via email anytime!

Glen Scotia

<p id="isPasted">Once we&#x2019;ve received and processed your returned item(s), we&#x2019;ll initiate your refund. This typically takes&#xA0;5&#x2013;7 business days, depending on your payment method and bank.<br>You&#x2019;ll receive an email confirmation once your refund has been processed. Please note that it may take additional time for the funds to appear in your account, as this depends on your bank or card provider&#x2019;s processing times.<br>If you haven&#x2019;t received your refund within 10 business days, please contact our customer service team&#x2014;we&#x2019;ll be happy to assist.</p>

Once we’ve received and processed your returned item(s), we’ll initiate your refund. This typically takes 5–7 business days, depending on your payment method and bank.You’ll receive an email confirmation once your refund has been processed. Please no

When will I get my refund?

Returns & Refunds

Where is my order?

What is the challenge 25 policy?

Can I have my order delivered to a non-residential address?

Can you deliver to a PO box?

Can you deliver to a BFPO address?

Why has my order been returned to you?

Can you ship out with the UK?

What couriers do you use?

I've missed my delivery what happens next?

Delivery

What is your Returns Policy?

How do I return something to you?

How do I cancel my order?

I've bought my product from a retailer - can I return it to you?

Can I amend or cancel my order?

Something's wrong with my item, what should I do?

I'm missing an item from my order, what do I do?

Order Issues

Which products can be engraved?

How do I add engraving to my order?

How long does engraving take? Can I still get next-day delivery?

What are the character limits for engraving? Can I add more characters than the limit allows?

Can you engrave my business logo or a bespoke design?

Can I return a personalised item if I don't like it?

Can you engrave in different languages or special characters?

What font choices do you offer for engraving?

How deep is the engraving? Will it wear off over time?

Do you work with trade customers for bulk engraving orders?

Can you colour the engraving?

What is the best file format to send for custom engravings?

Do you check the spelling before engraving?

What types of messages can I add for engraving?

Engraving & Personalisation

Can you give me more information about your products?

Can you tell me if an item will come back in stock?

Can you help me find the right whisky?

Product & Stock Questions

How can I pay for my order?

Do you offer a discount or promo for students?

Do you offer a discount for the Armed Forced or Emergency Services?

How can I get an invoice for my order?

How do your discount codes work?

My payment was declined, what should I do?

Why is my discount code not working?

Payment, Promotions & Gift Codes

Do you offer tours and tastings?

Tours & Tastings

Is your website broken?

Why can't I log into my account?

I didn’t receive my order confirmation email, what should I do?

How do I reset my password?

Can I update my account information?

Technical

How do I get in touch with head office?

How can my business purchase products from you?

We are an organisation (e.g., charity or event), can you support or sponsor us?

I have a marketing or promotional proposal, who do I contact?

Business Enquiries

When will I get my refund?Updated 2 months ago