How do I return something to you?Updated 2 months ago

If you’d like to return something, please follow these steps:

1. Contact Us – Reach out to our customer service team with your order number and reason for the return to begin the process.
2. Pack the Item Securely – Make sure the item is in its original condition and packaging, including any paperwork, and pack it securely.
3. Return Shipping – We’ll provide a return shipping label and instructions. Please note that return shipping costs may apply unless the item is faulty or incorrect.
4. Send It Back – Drop off your parcel with the designated courier or arrange collection as instructed.

Return address: 

7 Laigh Road, Mauchline KA5 6SQ

Once we receive your return, we’ll inspect the item and process your refund or exchange. Please allow 5–7 business days for the refund to be completed.

If you have any questions or need help, our customer service team is here for you.