Delivery
Where is my order?
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can use this number to track your delivery via the courier’s website or app. If you have an account with us, you can also view your order status by l
What is the challenge 25 policy?
Challenge 25 is a legal requirement in Scotland when selling alcohol. We are required to have a policy to verify the age of customers who appear to be under 2. Under this policy, if the courier believes the recipient looks under 25, they are requir
Can I have my order delivered to a non-residential address?
Absolutely! We’re happy to deliver your order to a non-residential location, such as a business or workplace. Just enter the desired address in the delivery section when placing your order. Please make sure someone will be available to receive the pa
Can you deliver to a PO box?
We’re sorry, but we’re unable to deliver to PO Box addresses. Our courier partners require a physical location to ensure secure and timely delivery.To complete your order successfully, please provide a residential or business address during checkout.
Can you deliver to a BFPO address?
Unfortunately, we’re not currently able to deliver to BFPO (British Forces Post Office) addresses. However, we regularly review our delivery options, so this may change in the future.If you have an alternative UK address, we’d be happy to arrange del
Why has my order been returned to you?
There are several possible reasons your order may have been returned:. If your order has been returned, we’ll be in touch to confirm the next steps and arrange either a redelivery or a refund. If you need help in the meantime, please don’t hesitate t
Can you ship out with the UK?
We currently offer dedicated websites for the USA and France, allowing customers in those regions to place orders directly. To switch between our UK, USA, and France sites, simply use the country selector at the top of the page and choose your prefer
What couriers do you use?
We work with different courier services depending on the type of product you’ve ordered:. All orders are sent with tracked delivery, so you can follow your parcel’s journey from dispatch to arrival.
I've missed my delivery what happens next?
If you’ve missed a delivery, our couriers (DPD, DHL, or Royal Mail) will usually try again or leave a card with instructions on how to reschedule. You may also receive an email or text with a link to rearrange delivery or provide further instructions