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Order Issues
Can I amend or cancel my order?
If you need to amend or cancel your order, please contact our customer service team as soon as possible. We process orders quickly, so changes or cancellations can only be made before your order has been dispatched. Once your order has been dispatche
Something's wrong with my item, what should I do?
If there’s an issue with your item, such as damage or receiving the wrong product, please contact our customer service team straight away. Make sure to have your order number and a brief description of the problem ready. We may ask you to provide pho
I'm missing an item from my order, what do I do?
We carry out thorough checks to ensure all items are included in your order, so it’s rare for something to be missing. However, if you find that an item is missing, please contact our customer service team as soon as possible. Have your order number