Please feel free to reach out to our Support Team via email anytime!

Glen Scotia

If there&#x2019;s an issue with your item, such as damage or receiving the wrong product, please contact our customer service team straight away. Make sure to have your&#xA0;order number&#xA0;and a brief description of the problem ready.We may ask you to provide&#xA0;photos&#xA0;of the damaged or incorrect item to help us resolve the issue quickly. Once confirmed, we&#x2019;ll arrange a&#xA0;replacement&#xA0;or issue a&#xA0;refund, depending on your preference.We&#x2019;re really sorry for any inconvenience caused and will work to resolve the issue as quickly as possible.

If there’s an issue with your item, such as damage or receiving the wrong product, please contact our customer service team straight away. Make sure to have your order number and a brief description of the problem ready. We may ask you to provide pho

Something's wrong with my item, what should I do?

Order Issues

Where is my order?

What is the challenge 25 policy?

Can I have my order delivered to a non-residential address?

Can you deliver to a PO box?

Can you deliver to a BFPO address?

Why has my order been returned to you?

Can you ship out with the UK?

What couriers do you use?

I've missed my delivery what happens next?

Delivery

What is your Returns Policy?

When will I get my refund?

How do I return something to you?

How do I cancel my order?

I've bought my product from a retailer - can I return it to you?

Returns & Refunds

Can I amend or cancel my order?

I'm missing an item from my order, what do I do?

Which products can be engraved?

How do I add engraving to my order?

How long does engraving take? Can I still get next-day delivery?

What are the character limits for engraving? Can I add more characters than the limit allows?

Can you engrave my business logo or a bespoke design?

Can I return a personalised item if I don't like it?

Can you engrave in different languages or special characters?

What font choices do you offer for engraving?

How deep is the engraving? Will it wear off over time?

Do you work with trade customers for bulk engraving orders?

Can you colour the engraving?

What is the best file format to send for custom engravings?

Do you check the spelling before engraving?

What types of messages can I add for engraving?

Engraving & Personalisation

Can you give me more information about your products?

Can you tell me if an item will come back in stock?

Can you help me find the right whisky?

Product & Stock Questions

How can I pay for my order?

Do you offer a discount or promo for students?

Do you offer a discount for the Armed Forced or Emergency Services?

How can I get an invoice for my order?

How do your discount codes work?

My payment was declined, what should I do?

Why is my discount code not working?

Payment, Promotions & Gift Codes

Do you offer tours and tastings?

Tours & Tastings

Is your website broken?

Why can't I log into my account?

I didn’t receive my order confirmation email, what should I do?

How do I reset my password?

Can I update my account information?

Technical

How do I get in touch with head office?

How can my business purchase products from you?

We are an organisation (e.g., charity or event), can you support or sponsor us?

I have a marketing or promotional proposal, who do I contact?

Business Enquiries

Something's wrong with my item, what should I do?Updated 2 months ago