Engraving & Personalisation
Which products can be engraved?
We offer engraving services on selected bottles and glassware. If a product is eligible, you’ll see the option to add an engraved message directly on the product page. Please note that some bottles may not be suitable for engraving due to design limi
How do I add engraving to my order?
To personalise your item with engraving, simply visit the product page of the item you'd like to customise and click the "Add Engraved Message" button. You’ll then be able to:. Once you're happy with your message, just add the item to your basket — t
How long does engraving take? Can I still get next-day delivery?
We offer express shipping on all orders, including those with engraving. Engraved items are typically delivered within 1–3 working days, depending on your location and the time your order is placed. While next-day delivery may still be possible, it c
What are the character limits for engraving? Can I add more characters than the limit allows?
Each product has a specific character limit for engraving, based on the available space on the bottle or glassware. You’ll see the limit displayed when you click the "Add Engraved Message" button on the product page. If you’d prefer a larger font siz
Can you engrave my business logo or a bespoke design?
Yes — we offer custom engraving services, including the ability to engrave bespoke designs and business logos. Whether you're looking to add a personal touch or showcase your brand, we’re here to help. This service is ideal for corporate gifts, speci
Can I return a personalised item if I don't like it?
Because personalised or engraved items are custom-made, we’re unable to accept returns or offer refunds unless the item is faulty or damaged. We strongly recommend double-checking your engraving details before placing your order to ensure everything
Can you engrave in different languages or special characters?
Yes — we can engrave in different languages and include special characters, provided they’re supported by our engraving equipment and fonts. If you have a specific language, symbol, or character in mind, please contact our customer service team to co
What font choices do you offer for engraving?
We offer a selection of elegant fonts to suit a variety of styles and preferences. When you choose to personalise an item, you’ll be able to select your preferred font from the available options during the engraving process. If you have a specific fo
How deep is the engraving? Will it wear off over time?
Our engraving is designed to be both durable and visually striking. The depth is carefully calibrated to ensure the text or design remains clear and legible for the lifetime of the product. Unlike printed or surface-level designs, engraved elements a
Do you work with trade customers for bulk engraving orders?
Yes — we’re happy to work with trade customers on bulk engraving orders. Whether you're looking to personalise products for corporate gifts, special events, or retail purposes, we can accommodate larger orders with bespoke engraving options. For deta
Can you colour the engraving?
Yes — we offer colour engraving on select products using specialised vinyl paint. This technique allows us to add vibrant colours to your engraved design, giving it a unique and eye-catching finish. If you're interested in colour engraving, please co
What is the best file format to send for custom engravings?
For custom logos or design engravings, we recommend submitting your artwork in a high-resolution vector format such as SVG, EPS, or AI. These formats ensure your design remains sharp and scalable during the engraving process.If a vector file isn’t av
Do you check the spelling before engraving?
We do review the text you submit for engraving; however, it’s the customer’s responsibility to ensure all spelling, punctuation, and formatting are correct before placing the order.Our team engraves exactly what you provide, so we strongly recommend
What types of messages can I add for engraving?
We welcome personalised messages that are meaningful and thoughtful. However, we reserve the right to decline any engraving requests that include profanity, offensive language, or content that could negatively impact our brand.All submissions are rev